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Net Zero Nation Privacy Policy


Net Zero Nation (herein, “we”, “us”, “our”) is committed to protecting your privacy. When you contact us, visit our website, or share information with us, your personal information is stored securely and processed fairly as required by the Data Protection Act 2018, General Data Protection Regulation, and Privacy and Electronic Communication Regulations.


This privacy policy explains:

  • what information we may collect about you

  • how we use this information - confirming both the purpose and legal basis for processing your personal data

  • your legal rights and our responsibilities as the data controller

  • who will have access to your information

  • how long your information may be held on our systems

  • the rights to access personal data or request the correction of inaccurate data

  • who to contact at Net Zero Nation if you have any questions about this policy or the information we hold about you

  • the right to lodge a complaints with the Information Commissioner

  • how cookies are used on our website and the option to reject these.


Changes to our privacy policy

We may update our privacy policy from time to time, so please check the latest version before providing your personal information to Net Zero Nation.


This version was last updated on 17 January 2024.


How we collect information

We collect personal information when you:

  • Contact us by phone, email, post, or text message

  • Register online, request information, or subscribe via our website


In addition, information is automatically captured each time you visit our website. We use cookies and collect IP addresses (that can uniquely identify a specific computer or network device on the internet) to track visitors on our website.


What we do with this information

We use the personal information you provide to answer your requests for information, to process your requests and applications for our services, and to make improvements to our website and practices.


What are my rights?

Your legal rights, and our responsibilities as data controller, depend on the legal basis used to process your personal data.


If you register for or express interest in one of our programmes, your personal data will be processed in the exercise of official duty vested in the data controller. In this case, answering your requests, processing your application, making improvements to our website, and conducting data analytics to improve our recruiting strategy and process.


You may still object to direct marketing.


Regardless of your level of involvement and the legal basis used to process your personal information, you have a right to be informed about how your information will be used. You also have a right to access your personal data, to request the correction of any inaccuracies, and to be told about the use of any automated decision making and profiling.


Who will have access to your information

Your personal information may be handled by the companies that we use as data processors to provide key services or process your application onto our programmes.


These companies must comply strictly with our privacy policies that prohibit the use of personal data for their own business purposes.


In some circumstances we will have to share your data with third parties, including third party service providers. We require third parties to respect the security of your data and to treat it in accordance with the law. In some circumstances we may transfer your personal information outside of the UK. If we need to do this, you can expect a similar level of protection of your personal information.


If you apply to one of our programmes, your personal information may be shared with our delivery partners for the purpose of providing your services as part of our programmes.


If you agree to the use of cookies on this website, the information contained in targeting cookies may be shared with other websites so that the advertising displayed on these sites is more relevant to you. No personal data will be shared with other websites - only IP addresses, which can identify a specific computer or network device.


How long do we keep your information?

Your information will be held on our systems for as long as it is necessary to answer your requests and provide the agreed-upon services from Net Zero Nation.


If you register an interest but do not join one of our programmes, we will keep your personal data for no longer than 3 years. This period starts on the date that you last made contact with Net Zero Nation, and resets each time you log in to our services, or contact us to request further information.


Any special category personal data will be removed after 1 year of inactivity, unless specified differently in the data retention policy at the time of request. This period starts on the data that you last made contact with Net Zero Nation, and resets each time you log in to our services, or contact us to request further information.


The ICO defines special category data to be personal data that requires more protection because it is sensitive.


Please note that we do not routinely collect or handle sensitive or special category data as part of our services.


At the end of this period we will remove your personal information from our systems or treat the data to remove any personal identifiers that could be used to identify you as an individual.


What information do we hold about you?

You can request a report detailing the personal information that we hold about you. You can also ask us to rectify your personal data if it is inaccurate.


What to do if you don’t want us to contact you in the future

You can ask us not to contact you again.


What to do if you object to processing and want us to remove your personal data

Contact us by email or post at the addresses below and ask us to delete your details from our records.


You will need to tell us what personal data you want us to remove.


Complaints relating to the processing of personal data

You have a right to lodge a complaint with our Data Protection Team or the Information Commissioner, if you have a concern about how we are handling your information and your rights under the Data Protection Act and General Data Protection Regulation.


Net Zero Nation Data Protection Team, Falkirk Business Hub, 45 Vicar Street, Falkirk, FK11 1LL, Scotland, UK.



Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745.



Data Protection

More information about data protection and your rights can be found on the Information Commissioner’s Office website;

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